Abbey Friedman, MA, CPRP, QP

Work History

Behavioral Health Expert Witness

The Expert Witness Institute

New York

01.2017 - Current

Provided expert witness services and testimony in mental health and substance abuse cases.
Demonstrated flexibility by working night, weekend, and holiday shifts.
Exhibited strong attention to detail while completing assignments accurately.
Achieved success within tight deadlines in fast-paced environments.
Maintained self-motivation and personal accountability in all tasks.
Communicated effectively with clients and colleagues through verbal and written channels.
Adapted quickly to new situations and challenges through rapid learning.
Managed time efficiently to ensure timely completion of all responsibilities.

Guardianship Specialist II

Phoenix Counseling Center, LLC

Raleigh

07.2024 - 07.2025

Developed and implemented comprehensive case plans to enhance client outcomes.
Assisted clients in navigating healthcare systems and understanding insurance coverage options.
Conducted detailed assessments of client needs and strengths for effective resource allocation.
Managed high caseloads by prioritizing cases based on urgency and client needs.
Advocated for clients during meetings with service providers to promote informed decision-making.
Maintained accurate documentation of client interactions to ensure compliance with regulations.
Facilitated transitions from institutional settings to community-based environments for clients.
Established strong relationships with community partners to increase resource availability for clients.

Care Manager

Preferred Living Solutions, LLC

Wake Forest

09.2003 - 07.2024

Assisted clients with daily living needs to enhance self-esteem and overall wellness.
Educated clients and families on community resources and healthcare services for effective condition management.
Developed strong rapport with patients through empathetic listening and compassionate communication.
Conducted thorough assessments to identify patient needs, strengths, and barriers to health outcomes.
Managed complex caseloads by ensuring timely assessment, intervention, and documentation for optimal care.
Established collaborative relationships with clients, families, and community partners to coordinate services.
Promoted patient self-management through education on chronic conditions and healthy lifestyle choices.
Maintained strict adherence to professional ethics and confidentiality in safeguarding sensitive information.

Founder/Practitioner

Rehabilitation Support Services, LLC D/b/a Mental Health Jupiter

Jupiter

08.2005 - 07.2023

Delivered psychiatric rehabilitation and concierge service coordination for individuals with mental illness and co-occurring disorders.
Provided comprehensive case management, psychiatric coaching, and recovery life coaching services.
Facilitated entitlement acquisition and resource development based on identified needs and service intensity.
Conducted home, office, and doctor visits, along with program referrals and follow-up support.
Assisted clients in navigating entitlement programs, including SSI, SSDI, Medicare, and Medicaid.
Supported individuals across all age groups, from 18 years to senior care.
Established a strong reputation within Palm Beach County and garnered recognition statewide and nationally.

Training Coordinator

Seacrest Resource and Consultation Center

Lake Worth

03.2016 - 10.2021

Conducted annual Clinical Training Modules for DCF and AHCA licensing and national accreditation.
Maintained accurate records of employee participation, tracking progress towards learning objectives.
Collaborated with department managers to design customized training plans aligned with organizational goals.
Coordinated logistics for training events, including scheduling facilities and managing participant registration.
Developed engaging instructional materials such as presentations, handouts, and interactive activities.
Delivered high-quality classroom instruction utilizing diverse teaching methods tailored to individual learning styles.

Director of Residential Services

Alpert Jewish Children & Family Services

West Palm Beach

2003 - 09.2007

Developed, implemented new residential programs of different levels of care. Also responsible for day-to-day operation and supervision of all facilities. All facilities are DCF and AHCA licensed, and COA accredited.
Streamlined communication processes within the department, fostering a collaborative working environment among staff members.
Improved residential services by implementing new policies and procedures for staff training and development.
Facilitated conflict resolution between residents as needed, promoting a harmonious living environment for all members of the community.
Maintained comprehensive records of all facility operations, ensuring accurate reporting, and effective decision-making based on data-driven insights.
Conducted regular audits of residential facilities, maintaining compliance with regulatory standards, and identifying areas for improvement.
Enhanced resident satisfaction by addressing concerns promptly and effectively, ensuring a positive living environment.
Evaluated employee performance regularly through constructive feedback sessions, fostering an atmosphere of continuous improvement.

Director of Residential Services

Boley Centers for Behavioral Healthcare

St. Petersburg

09.1996 - 12.2000

Responsible for the day-to-day operation and functioning of a 280-bed mental health residential program with 28 sites. Supervised program supervisory staff, provided training, hiring, firing, performance evaluations, program development and implementation, assuring facilities are meeting all licensing and accreditation standards.

Dir of Case Mgmt., Psychiatric and Residential Services

Fellowship House

Miami

03.1988 - 09.1996

Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Learned and adapted quickly to new technology and software applications.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.

Summary

Overview

Work History

Behavioral Health Expert Witness

Guardianship Specialist II

Care Manager

Founder/Practitioner

Training Coordinator

Director of Residential Services

Director of Residential Services

Dir of Case Mgmt., Psychiatric and Residential Services

Education

Master of Arts - Rehabilitation Counseling

Skills

Websites

Certification

Certifications

Work Type

Work Location

Timeline

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