EDDY LOOMANS
Sint Maarten
Summary
I am a seasoned hospitality leader with over 25 years of executive experience, specializing in the turnaround and repositioning of underperforming luxury hospitality operations. Commercially astute and results-driven, I bring a practical, hands-on leadership style and a strong commitment to continuous improvement that consistently translates strategy into measurable financial performance. With deep roots in guest experience and service excellence, I thrive on creating memorable guest journeys while ensuring operational discipline behind the scenes. Throughout my career, I have led multi-site hospitality operations across Europe, Asia, and North and South America, building and motivating diverse, high-performance teams and leadership groups in complex, multicultural environments.
Overview
30
30
years of professional experience
Work History
Resort / Hotel Manager
Sonesta Maho
04.2024 - Current
- Lead the overall operational strategy and delivery across a mixed-classification resort (130 units 5-star; 420 units 4-star).
- Establish, review, and enforce departmental SOPs to maintain consistent service standards, guest satisfaction, and KPI alignment.
- Recruit and develop an eight-member executive leadership team (Operations Board).
- Spearhead environmental and sustainability initiatives, including de-plastification, composting, renewable energy transition, and comprehensive glass and cardboard recycling.
- Actively contribute as a member of the Marketing and Sales Committee, providing operational insights on occupancy trends, guest KPIs, and revenue optimization strategies.
- 550-unit All-Inclusive Resort | Reporting to VP of Operations (Maho Group)
Hotel Manager
Sandals Regency La Toc
01.2023 - 03.2023
- Directed daily operational management while meeting or exceeding budget targets and guest KPI objectives.
- Oversaw multiple property enhancement projects including beautification, refurbishment, and resort-wide renovations.
- Managed the renovation of 16 existing villas and the construction of 24 new golf-course villas.
- Ensured full compliance with operational SOPs and corporate standards.
- Led performance oversight for all departments, reinforcing service quality and staff accountability.
- Championed guest experience initiatives as Brand Ambassador, strengthening reputation and repeat-guest metrics.
- 331-unit Resort | Reporting to GM and Regional Director of Operations
General Resort Manager
Crown & Champa Resorts Innahura Maldives
01.2021 - 01.2023
- Held responsibility of overall property performance including forecasting, budget control, and financial planning.
- Used commercial and operational insights to make sound, revenue-focused decisions across daily activities.
- Implemented structured staff performance management and training programs to elevate service and guest KPIs.
- Achieved 100% compliance with licensing, health and safety standards throughout the Covid-19 pandemic.
- 78-unit Bungalow Resort | Reporting to CEO
General Manager
Covecastles Resort
01.2015 - 01.2019
- Maintained high-level communication between resort management, ownership, and ultra-high-net-worth investors.
- Recruited, coached and led cross-functional teams, building a culture of accountability, quality and continuous improvement.
- Deployed targeted marketing initiatives that increased occupancy and strengthened brand positioning.
- Executed strategic sales, marketing, PR, government and crisis-communications initiatives.
- Improved guest satisfaction through structured surveys, direct engagement and service-recovery programs.
- Achieved 100% compliance with licensing, health and safety procedures.
- Re-engineered operating structure, including vendor renegotiations and cost control, without compromising guest standards.
- Reversed $2M in accumulated debt in 18 months through financial discipline and operational restructuring.
- Introduced data-supported sales enablement processes providing teams with up-to-date client and market insights.
- Increased occupancy by 10% while reducing operating costs, improving financial health and guest KPIs simultaneously.
- Luxury Resort (multi-unit)
Hospitality Project & General Manager
Universal Properties
01.2004 - 01.2014
Operations Manager
Orient Bay Resort
01.2001 - 01.2004
Operations Manager
Louvre Hotels
01.1999 - 01.2001
Area Manager
Holidaybreak PLC
01.1996 - 01.1999
KEY ACHIEVEMENTS
Enhanced Occupancy & Cost Performance
Increased occupancy by 10% while reducing annual operating costs by 15%, strengthening overall profitability., Financial Turnaround Success
Reversed $2 million in accumulated debt within 18 months through disciplined cost control and operational restructuring., Health, Safety & Compliance Excellence
Achieved 100% compliance with health and safety requirements during Covid-19 pandemic., Environmental & Sustainability Leadership
Led environmental initiatives that reduced single-use plastic consumption by 50% within one year, supporting sustainable operations and brand values.
Languages
French
Native or Bilingual
Dutch
Native or Bilingual
German
Professional Working
Portuguese
Professional Working
Timeline
Resort / Hotel Manager
Sonesta Maho
04.2024 - Current
Hotel Manager
Sandals Regency La Toc
01.2023 - 03.2023
General Resort Manager
Crown & Champa Resorts Innahura Maldives
01.2021 - 01.2023
General Manager
Covecastles Resort
01.2015 - 01.2019
Hospitality Project & General Manager
Universal Properties
01.2004 - 01.2014
Operations Manager
Orient Bay Resort
01.2001 - 01.2004
Operations Manager
Louvre Hotels
01.1999 - 01.2001
Area Manager
Holidaybreak PLC
01.1996 - 01.1999