Emmanuelle Perez

Self‐motivated and strategically thinking professional with more than 14 years of experience in IT Solutions Design & Delivery, Project Management and Strategic Initiatives and 6+ years of experience in IT Leadership (Global).
Highly skilled at relationship‐building with clients across organizations and teams.

Adept at assessing needs, generating options, and implementing solutions in collaboration with clients and stakeholders.

Ensured projects are delivered on time and budget by holding contributors accountable for delivering on project milestones and deliverable.

Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development. Forward-thinking Operations Specialist bringing [Number] years of expertise in [Area of expertise] for [Industry] sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in [Software] and [Software]. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Below are the some of the important delivery that has been done in past couple of years.

1. Established a Global automation practice (Robotic Process Automation) from scratch and delivered more than $5M in cost avoidance till date with processes automated across all business domains including operations, sales and finance.

2. Digital Transformation for Marketing and Sales groups using products like Salesforce, Eloqua, Umbraco, Chatbots etc.

3. Rolling out current Salesforce processes globally. This includes establishing CoE in Offshore as well thus reducing costs of delivery by 40%.

4. Implementation of ancillary SaaS tools like Salesloft, Lightning Scheduler, Ownbackup, Zoominfo etc. This increased efficiency of interaction by 23%.

5. Implemented IDP (Intelligent Document Processing Tool) for PDF parsing- Abby Flexicapture

6. Implemented automation for regression testing scenarios using Uipath and Zephyr.

5. Implementation of CMS Tool- Umbraco.

6. Introduction of new tools for security and compliance.

7. Implemented Agile for IT groups.

8. Implemented tools like Automation Hub, Flexdeploy, Bitbucket etc.

Salesforce Admin,

Salesforce Advanced Admin,

Salesforce Sales Cloud,

Oracle Fusion CRM,

RightNow CRM