Laura Florez
Marigot
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Secretary & Warehouse Secretary (Job Training)
Tropical Shipping
#8, Ground dove Rd, Sint Maarten
05.2017 - 06.2017
- Doing inventory of everything that coming in from the ship at the warehouse, making sure everything is in good order & that every customer is happy with their packages as well as assisting them with the best customer service.
Front Desk Assistant (Job Training)
Cadaster
Back Street, Philipsburg
04.2018 - 05.2018
- Maintain inventory, clerical task, listen to voicemail, schedule appointments as requested, confirm appointments, organizing meetings with the customers
Waitress
The Morgan Resort
Beacon Hill, Sint Maarten
11.2021 - 02.2022
- Waitress, then I was transferred to accounting department because I have a lot of knowledge & diploma for that position.
Accountant Assistant
The Morgan Resort
Beacon Hill, Sint Maarten
02.2022 - 11.2022
- I got promoted from bartender to accountant assistant my job is basically record & balance cash receipts & prepare cash deposits for the bank as well as enter invoices into QuickBooks, credit cards check, deal with guest issues about their refund, contact company for payment information & etc.
Accounting Clerk
Sintacc Accounting
Emmaplein 9, Sint Maarten
09.2023 - 02.2024
- Entering monthly sales into the accounting system, preparing taxes, filling, bank deposits & etc.
Customer Service Representative
C’z Exclusive Business Services
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Office Administration Certificate -
The Learning Ladder
Cul De Sac, Sint Maarten03.2020
PBL Economy Business Administration Diploma -
Milton Peters College
Sint Maarten07.2018
Skills
- Good knowledge of computer skills including Microsoft, Excel, Outlook & PowerPoint Word
- Mathematics Skills
- Receptionist
- Teamwork
- Good customer service
- Time management
- Creative
- QuickBooks Knowledge
- Accountant Assistant
- Administrative work
Languages
Fluent in English & Spanish, good understanding Of Dutch & French.
Basic speaking & writing French
Awards
- Best student of the 2018 school year from Milton Peters College as a Fourth Former Student from the PBL Business Administration Sector with the highest overall from the whole PBL Business Administration Class.
- Valedictorian PBL Business Administration Award since July 4th, 2018.
- Office Administration from the Learning Ladder of 2020.
References
Denise Lake, Supervisor at Credit mutuel, +590690456940
Timeline
Customer Service Representative
C’z Exclusive Business Services
06.2024 - Current
Accounting Clerk
Sintacc Accounting
09.2023 - 02.2024
Accountant Assistant
The Morgan Resort
02.2022 - 11.2022
Waitress
The Morgan Resort
11.2021 - 02.2022
Front Desk Assistant (Job Training)
Cadaster
04.2018 - 05.2018
Secretary & Warehouse Secretary (Job Training)
Tropical Shipping
05.2017 - 06.2017
Office Administration Certificate -
The Learning Ladder
PBL Economy Business Administration Diploma -
Milton Peters College