Anaïs Victomé
Delta,BC
Summary
Motivated and dedicated recent graduate eager to apply academic knowledge in the workplace. Adaptable and proactive, with a strong work ethic and a passion for supporting team and organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cultural Representative, Server
Walt Disney World (Epcot)
Orlando, FL
12.2023 - Current
- Share knowledge about Canadian cuisine, traditions, and the culture of Canada, offering recommendations from the menu and providing insights into the history and significance of dishes.
- Ensure the dining area is maintained to a high standard, including clearing tables, resetting for new guests, and maintaining cleanliness.
- Follow a detailed allergy process to accommodate dietary restrictions and ensure the safety of international clientele.
- Maintain a thorough understanding of the wine menu, educating guests on wine pairings and offering recommendations based on personal taste and meal choices.
- Ensure adherence to safety and cleanliness standards, including food handling, health regulations, and personal hygiene.
Server
Moxies Bar & Grill
Ottawa, ON
11.2021 - 11.2023
- Delivered food and beverages, ensuring tables were set with the necessary items for each course.
- Verified customer IDs to comply with legal age requirements for alcohol orders.
- Anticipated guest needs, provided menu insights, and addressed questions to ensure a memorable dining experience, while maintaining brand standards.
- Guided guests on menu options and seasonal specials, offering tailored recommendations to enhance their dining experience.
- Communicated and enforced restaurant policies, including health, safety, alcohol service, seating, and payment protocols, ensuring a safe and cohesive environment for guests.
Human Resources Programs Administrator
Public Prosecutions Office, Government of Canada
Ottawa, ON
04.2021 - 11.2023
- Updated statements of work, and facilitated approval and signing of instructor contracts.
- Coordinated translation services, ensuring interpreters had the required documents, and all materials were available in both official languages.
- Provided administrative support, including meeting planning, scheduling, recording decisions, and managing an electronic calendar.
- Proficient in Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams, Planner) in a Windows environment.
- Managed multiple tasks simultaneously, and adapted to evolving responsibilities.
- Coordinated faculty accommodations with hotel staff and travel coordinators.
- I booked hotel reservations for training participants and communicated government travel guidelines.
- Scheduled and organized meetings, events, and employee travel.
- Calculated travel and accommodation budgets for out-of-region participants for regional approval.
- Guided new employees through the GCcampus platform for onboarding, orientation, and training.
- Registered employees for mandatory training based on their level and classification, tracked completion, and updated PeopleSoft profiles.
- Organized training data, generating, and submitting quarterly summary reports.
- Developed course evaluations, analyzed feedback, and reported results for the School for Prosecutors courses.
- Reviewed PowerPoint presentations to ensure compliance with virtual session and ceremony organization templates.
- Coordinated group assignments for workshops, and maintained accessible MS Teams folders with all required materials.
Server
Tomo Restaurant
Ottawa, ON
07.2020 - 11.2021
- I greeted customers, presented the menu, and offered tailored recommendations based on preferences and dietary needs.
- Cleared tables, replenished utensils, refilled water glasses, and attended to special requests to maintain a pleasant dining experience.
- Promoted bottle list selections, and upsold menu items effectively.
- Processed POS transactions, including credit, cash, and refunds, to ensure smooth and accurate cash flow.
- Enforced strict cleanliness and social distancing protocols during COVID-19 to prioritize safety and customer satisfaction.
Front Desk Agent
Ottawa Embassy Hotel & Suites
Ottawa, ON
09.2019 - 07.2021
- Managed front desk reception and administrative tasks, ensuring a welcoming and organized environment.
- Assisted with phone and email reservations, providing pre-arrival instructions, and information on facility hours, services, and local activities.
- Greeted guests upon arrival and departure, answered calls, directed them to the correct contacts, and scheduled wake-up calls.
- Handled parking assignments, validated guest parking, and monitored security cameras for guest safety.
- Prepared files, room lists, and packages for group bookings, including tours, sports teams, government groups, and wedding parties.
- Received and addressed guest comments, and resolved conflicts to ensure satisfaction.
- Coordinated express mail pick-up and delivery, restocked supplies, and maintained inventory.
- Proactively solved guest issues, assisted with reservations, processed payments, and sent confirmation emails.
Mask Fit Testing
Critical Incident Management Response Organization (CIMRO)
Ottawa, ON
01.2021 - 01.2021
- Verified respiratory mask quality to prevent the spread of bacteria and infections among healthcare practitioners.
- Assessed appropriate mask fit, size, and type according to standards set by manufacturers, the Ontario Ministry of Health and Long-Term Care, the Ministry of Labour, CSA, and NIOSH.
- Delivered exceptional customer service, including proactive follow-ups to ensure satisfaction.
Medical Receptionist
Clarence Rockland Imaging
Rockland, ON
12.2020 - 12.2020
- Answered and routed calls and emails; filed and faxed medical requisitions, prescriptions, records, and reports.
- Managed patient information and appointments by updating medical profiles.
- Welcomed guests, coordinated check-in, collected insurance, and directed them to the appropriate waiting area.
- Liaised with physicians and healthcare team members to provide support.
- Managed staff timesheets, break schedules, and vacation planning.
- Maintained office inventory, verified supply receipts, and scheduled equipment maintenance.
Lifeguard
Calypso Theme Waterpark
Limoges, ON
06.2016 - 09.2019
- Ensured the safety of guests through proactive accident prevention, public education on water safety, and a quick response to emergencies.
- Monitored and enforced attraction-specific safety rules, including age, height, and weight restrictions, as well as mandatory ride positions, and medical conditions.
- Qualified and trained to conduct school swim tests and perform daily slide inspections to ensure all equipment meets safety standards.
- Participated in weekly, mandatory training sessions to stay updated on lifeguarding protocols and emergency procedures.
- Provided exceptional guest service, offering assistance, answering questions, and ensuring a safe and enjoyable experience for all visitors.
- Collaborated with the waterpark team to maintain a clean, organized, and secure environment throughout the park, ensuring proper signage, and adherence to safety guidelines.
Recreational Gymnastics Coach
Les Sittelles Gymnastics Club
Orleans, ON
08.2013 - 12.2018
- Planned and led fun, challenging, and safe activities that kept gymnasts engaged and active.
- Organized and facilitated educational programs, including games, songs, dances, and arts and crafts, to enhance physical and motor skills development.
- Taught gymnastics techniques and exercises that focused on building strength, flexibility, coordination, and balance.
- Assessed gymnasts' progress using the CANGYM system, tracking skills development, and providing personalized feedback.
- Fostered a positive and supportive environment that encouraged growth, confidence, and teamwork among gymnasts.
- Ensured the gymnasium was safe, properly equipped for all activities, and maintained a clean and organized space.
- Communicated effectively with parents, guardians, and caregivers about progress, upcoming events, and areas for improvement.
Water Safety Instructor
Deborah Anne Kirwan swimming Pool
Ottawa, ON
09.2016 - 09.2018
- Supported aquatic facilities by delivering comprehensive training programs, from learn-to-swim classes for all ages, to first aid and lifeguarding certification.
- Equipped candidates with essential lifeguarding skills and knowledge.
- I taught swimming techniques, strokes, and water safety, while monitoring students to prevent accidents, and teaching conflict resolution.
- Assessed student progress, and adapted instruction as needed.
- Maintained the cleanliness of the pool and changing areas, ensuring that no items were left behind.
- Resolved conflicts and handled complaints, contributing to high customer satisfaction.
- I greeted and engaged with new guests, fostering customer loyalty through relationship building.
Education
Bachelor of Arts - Honours in Psychology (Forensic)
Carleton University
Ottawa, ON06-2023
Skills
- Ability to work independently
- Adaptability
- Bilingual
- Collaboration
- Communication
- Time management
- Leadership
- Public speaking
Accomplishments
Jr Volunteer of the Year Award - Cumberland Panthers football club - October 7th, 2017
Languages
French
First Language
English
Proficient (C2)
C2
Spanish
Beginner (A1)
A1
Volunteering
- Cheerleading Head Coach and Choreographer - Cumberland Panthers football club (May to September 2015, 2016, 2017, 2018, 2019)
- Gymnastic Judge Assistant - Gymnastics competitions - Les Sittelles Gymnastics Club (May 2012, 2013, 2014)
- Ottawa REDBLACKS cheerleader - May 2019 to March 2023
- Ringside for Youth - June 6, 2019
- Walk to End ALS - June 8, 2019
- Sports Day with Girls Way - June 14, 2019
- City of Ottawa Cheerleading Camp - August 19, 2019
- ONTFL Girls Touch Football - August 25, 2019
- Start with Hilary - August 29, 2019
- GCWCC Walk Run Roll - September 10, 2019
Certification
- Officer Trainee Entrance Exam (CBSA-OTEE_0218) - Canada Boarder Services Agency // 2019
- Standard First Aid and CPR-C and AED // 2018
- Cash Handling/PCI Awareness Training // 2017
- Emergency First Aid Instructor // 2015
- Lifesaving Instructor and Emergency First Aid Instructor // 2015
References
References available upon request.
Timeline
Cultural Representative, Server
Walt Disney World (Epcot)
12.2023 - Current
Server
Moxies Bar & Grill
11.2021 - 11.2023
Human Resources Programs Administrator
Public Prosecutions Office, Government of Canada
04.2021 - 11.2023
Mask Fit Testing
Critical Incident Management Response Organization (CIMRO)
01.2021 - 01.2021
Medical Receptionist
Clarence Rockland Imaging
12.2020 - 12.2020
Server
Tomo Restaurant
07.2020 - 11.2021
Front Desk Agent
Ottawa Embassy Hotel & Suites
09.2019 - 07.2021
Water Safety Instructor
Deborah Anne Kirwan swimming Pool
09.2016 - 09.2018
Lifeguard
Calypso Theme Waterpark
06.2016 - 09.2019
Recreational Gymnastics Coach
Les Sittelles Gymnastics Club
08.2013 - 12.2018
Bachelor of Arts - Honours in Psychology (Forensic)
Carleton University
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